Support

Technical and business support

Business owners and staff can report queue-management problems, dashboard errors, location-setup issues, or request configuration assistance.

The pilot support contact has not yet been configured. Operators must setNEXT_PUBLIC_SUPPORT_EMAILbefore launch.

Owner decision required: publish approved support hours and response-time expectations.

Privacy and data requests

Customers and business users may request access to or correction of personal information, or deletion of a verified identity or account details. Anonymous operational records of a customer’s past visits remain in the business’s records after identity deletion.

Owner decision required: configure the approved privacy-request mailbox.

Business offboarding

A business leaving the QueueDrop pilot can contact support to begin offboarding, removal from the discovery directory, and closure of active queues.

Security incident reporting

Report suspected vulnerabilities, security flaws, or incidents with reproduction steps where applicable. Do not publish a vulnerability before QueueDrop has had an opportunity to investigate and patch it.

Owner decision required: configure the approved security-reporting mailbox.