Support

Technical and business support

Business owners and staff can report queue-management problems, dashboard errors, location-setup issues, or request configuration assistance.

Email [email protected] with the business name, approximate time, and what went wrong. Do not send passwords, check-in codes, or recovery codes.

Support hours: Mon–Fri, 9am–5pm AEST. Response target: two business days.

Privacy and data requests

Customers and business users may request access to or correction of personal information, or deletion of a verified identity or account details. Anonymous operational records of a customer’s past visits remain in the business’s records after identity deletion.

Email [email protected] with the subject “Privacy Data Request”. QueueDrop may need to verify your identity before processing the request.

Business offboarding

A business leaving the QueueDrop pilot can contact support to begin offboarding, removal from the discovery directory, and closure of active queues.

Security incident reporting

Report suspected vulnerabilities, security flaws, or incidents with reproduction steps where applicable. Do not publish a vulnerability before QueueDrop has had an opportunity to investigate and patch it.

Use [email protected] until an approved dedicated security contact is configured.